Shipments and returns
1. Delivery
All orders are shipped via Belgian Post by registered mail and require a signature upon delivery. Please note that delivery delays do not entitle the buyer to claim compensation or damages.
2. Shipping frequency
For logistical reasons, orders to EU destinations are automatically shipped once the total value of available items exceeds €160.
3. Prices
Shipping costs are displayed in the shopping cart. Under certain conditions, shipping is free within the EU.
4. Liability
All goods are shipped at the buyer’s risk. If your parcel arrives damaged, you must file a claim directly with your local post office.
5. Right of withdrawal
You have 8 days from receipt of your order to change your mind. If you wish to exchange an item, you must return it at your own expense in its original, unopened, and undamaged packaging to the following address:
Miniboutik Thys – Avenue Ilya Prigogine 7 Bte 7 – 1180 Brussels – Belgium.
6. Loss
In the event of a lost parcel, an official inquiry will be initiated with Belgian Post. This process may take several days. A refund or replacement will only be issued once the inquiry confirms the loss.